• How to make a withdrawal?

  To make a withdrawal, simply follow the steps below: Log in to your account. On the homepage tap on the “Withdraw” button. On the "Withdraw" page, tap on "E-Wallet" and then Tap on "Add Bank". (https://storage.crisp.chat/users/helpdesk/website/64ced1d4Some readers

• What is the minimum and maximum withdrawal amount?

  The minimum withdrawal amount is 1,000 tk per transaction. The maximum withdrawal amount is 30,000 tk per transaction. Transactions can occur up to ten times per day.Few readers

• Why need to undergo verification when withdrawing?

  In order to secure our customer’s account funds, we will undergo a quick verification process during customer withdrawal. Verifying your account will help us get to know you better and protect your account against account takeover attacks and money laundering efforts. We sincerely apologise for any inconvenience caused.Few readers

• Why can't I make a withdrawal?

  You might have joined our promotion, and have pending wagering requirements to be complete. See below for sample.Few readers

• Why did my withdrawal fail?

  It's rare that a withdrawal would fail. But if it does, the funds are usually automatically returned to your account balance for you to withdraw again. Your withdrawal may have failed for one of the following reasons: Your withdrawal details have been entered incorrectly . Should this happen, our system will recognize the error and the withdrawal will fail. You’ll then be able to enter the correct details and try again. Please note that on some occasions withdrawal reFew readers

• Why haven’t I received my withdrawal?

  Withdrawal generally takes around 10 minutes to process. Should there be a delay, it might be caused by slow network connectivity or fraudulent checks in progress. Please bear with us; you shall receive your funds in no time. If you have not received your funds within 30 minutes of your request, kindly contact our 24/7 live chat Customer Support Officer, providing the details below:Few readers

• What is the wagering requirement?

  A wagering requirement is a multiplier that represents the number of times you have to play through a bonus before you are able to withdraw any winnings. Each deposit is subject to a minimum of 1-time wagering, you're free to withdraw once wagering is completed. Example: Deposit amount: 500 tk, must bet at least 500 tk and above, to proceed for withdrawal.Few readers

• How to check on my outstanding wagering requirements?

  To check your outstanding wagering requirement, simply follow the steps below: Log in to your account. On the homepage tap on the “Banking” button. On the "Banking" tab you will be able to see your turnover requirement. If you join any of our promotions, you could calcuFew readers

• How do I check my withdrawal history?

  To check your withdrawal history, simply follow the steps below: Log in to your account. On the bottom-right corner of the home page, tap on “Banking” On the “Banking” page, tap on “History”. On the “History” page, select date range filter it according to your prefFew readers

• How long does it take to process a withdrawal?

  Withdrawal generally takes around 10 minutes to process. If you failed to receive your funds within 30 minutes, kindly contact our 24/7 live chat Customer Support Officer.Few readers

• Can I cancel my withdrawal?

  Yes, you can cancel the withdrawal transaction that shows as "In Progress" , by contacting our customer support officer to assist you. While withdrawal transaction that is "Confirmed" cannot be canceled, as they have already been through our systems and the funds are on their way to your chosen payment method/wallet account.Few readers

• Can I use someone else's account for Withdrawal?

  Money can only be withdrawn to an account that carries the name of the legitimate owner of the registered account in order to protect our customers' account funds. Accounts using payment methods in other people's names could be restricted or closed. We're entitled to assume you're using your own payment method to fund your account and we accept no liability to any third party whose method of payment you may have used.Few readers

• Do you apply fees to withdrawals?

  We never charge a fee for a withdrawal — and this applies to all payment methods offered.Few readers