This article is also available in:

What will happen to my deposit, if I filled in the wrong information on the "Genkin Pay" or " Pepyala" deposit request?

The request will not go thru, it will be marked as “Fail” on your Deposit Transaction History ( _ guide to check deposit history _).

Your transferred amount is not the same as your deposit request amount
Deposit Request Cash-out e-wallet account and transaction slip are not tally
Deposit Request Cash-out transaction ID and transaction slip are not tally
Submit a Deposit Request with an Invalid Transaction Slip
Uploading a Duplicate Slip or Receipt

For further inquiries, kindly contact our Customer Support Officer.

Updated on: 22/01/2024

Was this article helpful?

Thank you!