What will happen to my deposit, if I filled in the wrong information on the "Genkin Pay" or " Pepyala" deposit request?
The request will not go thru, it will be marked as “Fail” on your Deposit Transaction History ( guide to check deposit history ).
Your transferred amount is not the same as your deposit request amount
Deposit Request Cash-out e-wallet account and transaction slip are not tally
Deposit Request Cash-out transaction ID and transaction slip are not tally
Submit a Deposit Request with an Invalid Transaction Slip
Uploading a Duplicate Slip or Receipt
For further inquiries, kindly contact our Customer Support Officer.
Our payment system will alert and reject the deposit when:
Your transferred amount is not the same as your deposit request amount
Deposit Request Cash-out e-wallet account and transaction slip are not tally
Deposit Request Cash-out transaction ID and transaction slip are not tally
Submit a Deposit Request with an Invalid Transaction Slip
Uploading a Duplicate Slip or Receipt
For further inquiries, kindly contact our Customer Support Officer.
Updated on: 22/01/2024
Thank you!