> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.machibet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I make a withdrawal?

You might have joined our promotion, and have pending wagering requirements to be complete.  
See below for sample.


![](https://storage.crisp.chat/users/helpdesk/website/64ced1d4feb12c00/photo2023-12-3113-47-57_199lrov.png)
  
|| For any further inquiries kindly contact our 24/7 live chat [Customer Support Officer](https://go.crisp.chat/chat/embed/?website_id=c24ccfe7-2dcb-4010-a864-7fb4c511a353).