> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.machibet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The transfer is unsuccessful, and my fund is missing, what should I do?


Please ensure that you are logged out from the game platform when transferring.  
If you encounter a missing fund while performing a transfer, please contact our 24/7 live chat [Customer Support Officer](https://go.crisp.chat/chat/embed/?website_id=c24ccfe7-2dcb-4010-a864-7fb4c511a353), providing the details below:  
  
*   Username
*   Missing funds amount
*   Game provider name