> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.machibet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Forgot Password?

###### If you've forgotten your password, do not worry! We got you covered!

##### Simply watch the video below or follow the picture steps below to reset your password:

  
${youtube}[Forgot Password](bTnv-7KPiMA)
  
1. Tap on "Forget password" from the login screen

![](https://storage.crisp.chat/users/helpdesk/website/64ced1d4feb12c00/forgetpassworden_1sk0tzy.png)
  
2. Insert your Username and your registered mobile number
  
![](https://storage.crisp.chat/users/helpdesk/website/64ced1d4feb12c00/download_lg5789.png)

3. Tap on "SUBMIT" you should be able to receive a new password from SMS.
  
![](https://storage.crisp.chat/users/helpdesk/website/64ced1d4feb12c00/submit_8yslmh.png)
  
4. You now can login with the new password.
  
5. Please [change](https://mcb.crisp.help/en/article/how-to-change-your-password-pjipvi/?bust=1705380370768) your password after you successfully login.  
If you would like to know how to change password. Kindly click this link [How to change password](https://help.machibet.com/en/article/how-to-change-your-password-pjipvi/?bust=1709205377224)
  
| Your password is now reset.  

If you experience any issues resetting your password, please feel free to contact our [Customer Support Officer](https://go.crisp.chat/chat/embed/?website_id=c24ccfe7-2dcb-4010-a864-7fb4c511a353).