Question 1

How to register an account?

Accepted Answer

Creating an account is easy, you can see the video from below or just follow the steps below:

${youtube}How to register an account

Tap the “REGISTER” button in the bottom of the home page and you will be brought to the "Register" page.

||| Customers must be at least 18 years old and above and agree to abide by the terms and conditions imposed.

Under the “Register” page, fill in your details ( fields that highlighted in red is compulsory to fill in).

| Make sure to fill in your national ID name under the Full name column.

Key in Referral Code if you have any (Optional).
Please read Terms & Conditions.
After completing all the steps above, tap the “Register” button.

||| Please ensure that all information is entered correctly.

| ****Congratulations! You're now one of Machibet members!

Question 2

Uploading document for verification

Accepted Answer

When sending documents for account verification (if required), please ensure

Your picture or file shows the whole of the requested document
Able to read any writing or numbers clearly.

To make this process as simple as possible is to email clear pictures of your documents to support@machibet.com.

You can use a digital camera or mobile phone, or scan them and save the images on your mobile phone/computer.

If you'd prefer to manually send to us through the website, you can see below for the steps :

Click on "Verify" Now
Click at the center to upload Front NID Photo
After successfully upload Front NID Photo, you can click at Back NID as shown in the picture
Click at the center to upload Back NID Photo

| If you do not have a NID, you can choose to use Birth Certificate Option. Click at the center to upload your Birth Certificate

Once everything has been uploaded clearly, click

Question 3

How to Redeem your Promotional Code ?

Accepted Answer

Hello, MachiBet members!

Welcome to our helpdesk! **

If you're facing any issues with redeeming your promotional code, don't worry. We're here to assist you every step of the way. Below, you'll find a comprehensive guide on how to redeem your promotional code successfully.

${youtube}How to Redeem your Promotion Code / কিভাবে আপনার প্রচার কোড রিডিম করবেন

Question 4

How to make a E-wallet deposit?

Accepted Answer

${color}[#fa870a](Welcome to the gang! Congratulations on being one of MachiBet members!)

To make a deposit, simply follow the steps below:

Log in to your account.
On the homepage tap on the “Deposit” button.
On the Deposit page, select your Payment Method “E-WALLET(GATEWAY)". Then choose your preferred payment gateway. PEPYALA or GENKIN.

PEPYALA (minimum deposit start from 200 taka)
GENKIN (minimum deposit start from 500 taka)

Select your preferred Bank and under the “ Deposit Amount”, key the preferred deposit amount ranges between:

PEPYALA 200 taka to 30,000 taka. Please ensure that the amount input is divisible by 10.
[GENKIN](https://help.machibet.com/en/article/how-to-make-a-e-wallet-dep

Question 5

Forgot Password?

Accepted Answer

If you've forgotten your password, do not worry! We got you covered!

Simply watch the video below or follow the picture steps below to reset your password:

${youtube}Forgot Password

Tap on "Forget password" from the login screen

Insert your Username and your registered mobile number

Tap on "SUBMIT" you should be able to receive a new password from SMS.

You now can login with the new password.
Please change your password after you successfully login.
If you would like to know how to change password. Kindly click this link How to change password

| Your password is now reset.

If you experience any issues resetting your password, please feel free to contact our Customer Support Officer.

Question 6

Forget Username?

Accepted Answer

If you've forgotten your username, kindly contact our Customer Support Officer via live chat by providing your:

Full name
E-mail
Mobile number

You could start a live chat by tapping any “Live Chat” Icon.
|| (Live Chat support is available 24/7)

| After undergoing some simple verification, you will be able to obtain the username to access your account in no time.

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